Talk to us
Three ways to reach us.
A human on the other end, every time.
No web forms, no contact portals, no ticket systems. Pick whichever channel suits you — we'll reply the same working day.
Call
020 0000 0000
The fastest way to reach us in hours. You'll get a human, not a menu.
Mon–Fri 8am–6pm · Sat 9am–2pm
Chat to us
The easy way to send a quick photo of a weird-looking boiler, or ask a question between meetings.
Usually reply within the hour during business hours
hello@thermalwerk.co.uk
The right channel for long questions, attaching plans, or anything you want in writing.
Same-day response during business hours
What happens next
From first message to fixed quote, usually in under a week.
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01 Today
Same-day reply.
We'll acknowledge your message, ask a couple of clarifying questions if needed, and book a free home survey at a time that works for you.
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02 This week
Home survey.
A senior engineer visits. We measure up, check your existing system, talk through what you're trying to achieve. Usually an hour on site. No pressure, no obligation.
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03 Within the week
Written quote.
Fixed price, full specification, clear timeline. If you want to talk it through over the phone before deciding, we're happy to. If you want a week to think, that's fine too.
Emergency?
No heat, no hot water, water pouring out of something? Call us directly — don't WhatsApp or email. We keep emergency slots each day and we'll get to you as fast as we can.